Mobile Devices
      Back to home
      1. GigXR Help Center
      2. Set-up & Hardware
      3. Mobile Devices

      What mobile devices are compatible with GigXR apps?

      Are you having trouble finding or installing any GigXR powered app on your mobile device?

      Quick Answer

      The quick answer here is that, if you can find the apps in your device's AppStore or PlayStore, then it generally is compatible with your device. On iOS products, you may find the app, but there is a message in the AppStore listing that indicates it is not compatible with your device. On Android devices will filter out incompatible apps, so if you are unable to find the apps in your PlayStore, then the device is not compatible.  

      Be sure you are spelling the name of the app correctly when you search for it. You may have more success searching by developer, i.e. "gigxr".

      Longer Answer

      Apps on the GigXR platform (HoloPatient, HoloHuman, HoloScenarios, Insight Heart Enterprise, etc.) are compatible with a wide variety of iOS and Android mobile devices. These are separate apps from the HoloLens apps which are found in the Microsoft Store on HoloLens. 

      At this time there are no GigXR apps which run on a Windows desktop, laptop, phone, or tablet.

      There are several criteria which must be met for a mobile device to successfully run the AR apps for GigXR experiences.

      Operating System:  On iOS - You must be running iOS 11.0 or later.  On Android - You must be running Android 7.0 or later. (Some phones will require Android 8.0)

      Mobile devices must have at least 2 cameras to properly process depth and spatial positioning

      There are other compatibilities and background programs which must be supported and running on your device. Here is a resource which may be helpful if you are looking for more of these details.

      ARCore Supported Devices