Set-up & Hardware
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      1. GigXR Help Center
      2. Set-up & Hardware

      Why is the application not connecting to the server?

      Make sure your device is connected to the Internet, and that your organization has allowed access to GigXR servers.

      All GigXR applications require a solid connection to the Internet, and must have direct access to GigXR's servers to function. 

      If you encounter issues logging in, and you have verified that your login credentials are correct, then your device may not have access to GigXRs servers. 

      Please try the following suggestionsL

      1. Make sure your device is connected to the Internet. You can test this by opening a web browser and visiting any web page.

      2. After confirming you are connected to the Internet, if you still see a "connecting to server" message in the application, or are having trouble logging in, your organization may need to provide access to GigXRs servers. Contact GigXR Customer Experience for the information you'll need to give your IT staff.